http://blog.dominicsayers.com/2007/01/25/a-surprisingly-pleasant-user-experience/ Tue, 07 Sep 2010 05:07:19 +0000 hourly 1 http://wordpress.org/?v=3.0.1 http://blog.dominicsayers.com/2007/01/25/a-surprisingly-pleasant-user-experience/comment-page-1/#comment-178 Another good experience « Dominic Sayers Wed, 11 Feb 2009 12:53:00 +0000 http://blog.dominicsayers.com/2007/01/25/a-surprisingly-pleasant-user-experience/#comment-178 [...] authorisation code, sky, User experience Following hard on the heels of my good experience cancelling my Sky subscription (i.e. only 2 years after) comes another successful conversation with a “retention [...] [...] authorisation code, sky, User experience Following hard on the heels of my good experience cancelling my Sky subscription (i.e. only 2 years after) comes another successful conversation with a “retention [...]

]]> http://blog.dominicsayers.com/2007/01/25/a-surprisingly-pleasant-user-experience/comment-page-1/#comment-177 User experienceWeblog Fri, 26 Jan 2007 20:12:16 +0000 http://blog.dominicsayers.com/2007/01/25/a-surprisingly-pleasant-user-experience/#comment-177 [...] ">A surprisingly pleasant user experience i'm a little fucked up today. Life is bad. is there anything good on earth? here is what i found.I thought I'd pass on to you a totally unexpected experience. I just called Sky to cancel my subscription with them, and managed to get it done in seven minutes talking to a cheerful Scottish lady. She asked whether I was cross with them or anything and I said no, I just didn't watch their subscription channels enough. She applied no further pressure except to mention that there were lowercost packages than my current one, which is fair enough.This positive experience makes it much more likely that I will choose Sky as a digital service provider in future.I like this post. Theme is interesting. At least for me...Link to original article [...] [...] “>A surprisingly pleasant user experience i’m a little fucked up today. Life is bad. is there anything good on earth? here is what i found.I thought I’d pass on to you a totally unexpected experience. I just called Sky to cancel my subscription with them, and managed to get it done in seven minutes talking to a cheerful Scottish lady. She asked whether I was cross with them or anything and I said no, I just didn’t watch their subscription channels enough. She applied no further pressure except to mention that there were lowercost packages than my current one, which is fair enough.This positive experience makes it much more likely that I will choose Sky as a digital service provider in future.I like this post. Theme is interesting. At least for me…Link to original article [...]

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